MEMBERSHIP
I just signed up to Spicy Subscriptions! What will I receive?
Every month, depending on which Spice Box you have subscribed to (Premium or Deluxe), you'll receive:
Premium Spice Box ($24.95/Month):
1 Intimate Item
1-2 Full Products
2-4 Trial Products
Deluxe Spice Box ($34.95/Month):
1 Deluxe Item
1 Deluxe Accessory
1-2 Full Products
2-4 Trial Products
To check out our subscription packages, click here!
To check out a video review of the Spice Box, click here!
Will I receive a Toy/Intimate Item every month?
Yes! Every Spice Box will include a personal toy or intimate item that you can
discover and enjoy with your partner or yourself. However, the Spice Box certainly
is more than just that. Every month we curate the box to include a variety of different
product for you to use, try and explore. You can expect massage oils, massage candles,
educational material, lingerie, romantic accessories, flirty items, bath & body products and
the occasional beauty product!
To view our subscription packages, click here!
To check out a video review of the Spice Box, click here!
Am I able to cancel my membership before my first box has shipped?
You may cancel your monthly recurring subscription at anytime; however, your first shipment cannot be canceled and is nonrefundable.
When can I expect my first shipment?
Check your order confirmation for an estimated shipping date. Your first
Spice Box will be shipped within the first 15 days of each month.
To check out our subscription packages, click here!
To check out a video review of the Spice Box, click here!
When will I be billed for the monthly recurring membership?
When you place your order for the monthly membership, you will be billed for your first monthly Spice Box immediately. Your monthly subscription will be billed exactly one month after you subscribe. Thus, if you join on January 5th, you will be charged for your next box again on February 5th and so on.
If I have a 4 month or 8 subscription, does it automatically renew?
Yes. Both the 4 month and 8 month subscriptions automatically renew at the end of every 4 & 8
month period so that you'll never miss a Spice Box. You can opt out of auto-renewal at any
time - simply email us at info@spicysubscriptions.com.
Please make sure to e-mail us at info@spicysubscriptions.com before your auto-renewal - otherwise we are unable to refund a payment
that comes in before you cancel your subscription on a monthly, 4 month or 8 month subscription.
To check out our subscription packages, click here!
What is your cancellation policy?
Monthly members can cancel their subscription at any time. There are no cancellation fees. Simply email us at info@spicysubscriptions.com to cancel your subscription.
If you would like to cancel your monthly subscription, make sure to send in your cancellation request before 12 AM Eastern Standard Time on the DAY BEFORE rebilling, otherwise you will continue to be billed for the following subscription.
SHIPPING
Is the Spice Box sent in discreet packaging?
Yes. Your Spice Box will be shipped in a discreet USPS package and will not mention Spicy Subscriptions - rather it will say "SS Inc." on the package.
Where does Spicy Subscriptions ship? And how?
Subscriptions are sent via the US Postal Service and UPS Mail Innovations. Every month, once your box is sent you'll receive an email with your tracking number so you can follow your subscription's progress to your door! With both services, the post office drops off the box without signature confirmation.
I'm from outside of Canada and the United States, can I still subscribe?
Yes! You can. If you would like to subscribe, please e-mail us at info@spicysubscriptions.com and we will send you a payment link through PayPal where you can subscribe. Please note that there will be an additional $5.00 shipping fee for Canadian and International subscribers per box.
When will my Spice Box ship?
Spicy subscriptions are like magazines - they arrive once a month! Look
to your order confirmation to reference the date your first subscription will
ship. You can expect your shipment to arrive 5-7 business days after
it's shipped. We will always provide you with your subscription's tracking
information.
Will I be able to track my shipment?
Yes! With every Spicy Subscription and full-size order that we ship to you, you will receive tracking information via email upon its shipment. Your subscription will be shipping through UPS Mail Innovations and then USPS once it reaches your local post office.
What if I want to change my address?
You can make changes to your billing and shipping addresses by sending us an email at info@spicysubscriptions.com and letting us know your address change
What is your shipping policy? Do you offer free shipping?
Shipping is free to the USA. There is an additional $5 fee to Canadian subscribers.
Contents of Spice Box
Will you tell me what is coming in my box ahead of time? Can I choose?
The surprise is part of the fun! That's why we keep the products secret until you receive them. Still curious? Check out the list of our brand partners and products in the Spice Shop to get a sense for what we have sent in the past.
What if I receive a broken or missing product or sample?
If your sample is damaged or missing, please write to us at info@spicysubscriptions.com. We will help you out!
Is my Spice Box customized? Will I love the products?
In the near future, we will be allowing you to customize the boxes. Some products & samples are sent to everyone - these products are chosen carefully to ensure that they'll work for a wide range of interests. Other products & samples are chosen specifically for your particular needs. We are also truly committed to never sending you the same product or sample twice! Please contact us if this happens.
What if I don't like the contents I receive?
We hope you do! But if you don't, please tell us. Feedback is important to us and we promise to respond. In the meantime, pass the products & samples on to some lucky friends!
What if I don't know what to do with my products or samples?
We won't leave you high and dry! SpicySubscriptions.com will soon have detailed information on how to get the most out of your products & samples.
This product and/or sample rocks! Where do I buy it?
You can buy full-size versions of most of our products in the Spice Shop or send us an e-mail at info@spicysubscriptions.com and we'll be glad to assist you!
I have allergies to certain products and ingredients. What do I do?
Unfortunately, we are not able to guarantee that your box won't contain any specific products or ingredients. Because we take allergies seriously and we don't want to over-promise and under-deliver, we cannot accommodate allergies. We understand if that makes it hard for you to begin or continue our service, but we hope you'll stick with it and we encourage you to give the occasional trouble products away to a friend!
If you do have known allergies to certain products/ingredients, we highly suggest that you first check the product's ingredients before you test out your sample. A list of ingredients will be found on every product's page in our Spice Shop.

